Policy Agreement

Its Mom Clean

It’s Mom Clean, promises to Provide Quality Service by:

– Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums.

In Order to Provide You with the Best Possible Service; Please…

– Make your home accessible. The best method is typically providing It’s Mom Clean, with a key, but it is not a requirement. A fee will be charged if we are unable to access your home. (see lockout policy below)

– Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.

– Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned.

– If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold It’s Mom Clean, or any of its employees responsible for any damage or breakage to any article or component.

– We will make every effort not to break items, but accidents happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours or customer assumes liability.

– It’s Mom Clean cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

– Complete customer service evaluations online at www.Itsmomclean.comor at time of service. Customer feedback helps us offer the highest quality of service to all of our clients.

– ENJOY YOUR SERVICE!

Rescheduling, Cancellation and Lockout Policy:

– We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 50% of the customer's typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.

– Our cleaning hours are from 8:30am to 6:00pm. If for any circumstance our staff is sent away or locked out from your home at your booked time slot, there will be a cancellation fee of 100% of the customer's typical cleaning rate. (Exceptions can be made when a customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)

– We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to the regular scheduled cleaning date as possible.

• In the rare instance that we have to cancel a scheduled clean prior to a 24 hour notice we will offer your next one time clean (within 3 weeks) at a discounted price.

– If cancellation or rescheduling causes more than 3 weeks to lapse between cleanings, the next cleaning will be charged at the initial cleaning rate as per the customers contract.

Other Information from It’s Mom Clean.

– To meet customer needs and their satisfaction, It’s Mom Clean reserves the option to reevaluate rates at any time.

– If a customer requests changes to a service that differs from the original estimate, additional charges will be billed or a new estimate may be required.

– Due to exposed liability, we cannot care for pets, plants, or children.

It’s Mom Clean, 24-HOUR SATISFACTION GUARANTEE:

– If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo the area.

Payment Options and Policies

CHEQUE, CASH, and BANK E-TRANSFERS are all acceptable forms of payment.

– A service charge of $45 will be added to all NSF Checks.

–Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.

– Please make all cheques payable to Lisa Greczylo. Payment must be paid up front, or services will not be provided.

– Please make E-transfer to Itsmomclean3@gmail.com

– Cash should be put in sealed envelopes addressed to the office.

– All initial and one-time cleanings require pre-authorization based on the estimated time and currently hourly rates. The average hold on a card is $500-$750. Some cleanings will have larger holds based on time booked.

PICTURES OF BEFORE AND AFTER WORK

For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

Last Updated on 08-03-22. These Terms and Conditions are effective immediately.