Frequently Asked Questions

• Why should I choose It’s Mom Clean™ over your competitors?

You should choose It’s Mom Clean 's housekeeping and commercial services for many reasons. One of which is that we are a locally owned and operated house cleaning business, which means we will always be willing to meet with you face to face and give you the best experience possible. Not to mention we have expert trained staff and a quality assurance manager to make sure the staff is adhering to and following proper instructions. Our employment process is strenuous, so we can provide you with the most loyal and experienced staff to clean your home. We pride ourselves on being reliable and trustworthy and make sure we exceed your expectations with our cleaning service.

• How often will you clean my home or business?

Customized house cleaning and commercial services are available weekly, bi-weekly, 3 week rotations or monthly service. We provide each client a customized bid to meet the customer’s needs with a guarantee on the quality of work performed.

• Do you provide cleaning supplies?

It’s Mom Clean provides all supplies for all services advertised. We are willing to use products specially requested by clients if notified upon quote and provided by the customer.

• Can I get an over the phone estimate or do you have to come to my home?

We offer in home, over the phone, and email (written) estimates. All estimates are free and hold no obligation. To get a written estimate you will have to go to our “estimate” tab on our website or Facebook page and fill out the information. In order to give an accurate house cleaning estimate we will need to know what type of service and how many square feet we will be cleaning. For any other estimates you will need to call the office at (519)819-0098.

• Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

• I have a dog that cannot get out of the house, how can I trust that your employees will follow precise instructions?

If you have an animal who is known to be aggressive/escapee, please ensure to have them secured.

• How will I let the cleaning crew in my house?

There are a few ways that you can let our crew in. One way would be an extra key. We handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is nowhere to be found, you will be charged with a lockout fee, for more information visit our policy section.

• How do I cancel or reschedule a clean if I am sick or something comes up?

We require 48 hours notice for reschedule or cancellations. There will be a $55.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

• You can either pay with a check, E-transfer or cash. A check or cash is used by leaving it with us at the office, or leaving it on your kitchen table for our cleaning crew to pick up. Receipts will be provided.

• Do I have to do anything to prepare for my cleaning service?

Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.

Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home. (See House Cleaning Service Cancellation procedures.)

Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.

Have your home picked up and ready to be cleaned to avoid additional charges.

Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.

Customers have 24 hours to request or report damaged or broken items for replacement or repair. After 24 hours, the customer assumes liability.

Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Yelp, Superpages, Facebook or any other online site. We appreciate your feedback and use it to help improve our services!

• Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

• How do I pay for my cleaning services?

  We currently accept Cash or E-Transfer

  (Itsmomclean3@gmail.com)